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Ask a question

If something about a task is not clear, ask a question. In the system a question is called a query. The Team Lead and the coordinator can see it and answer it.

Note

You can ask questions only on tasks that are given to you right now.

Ask a question

  1. Click Job Ticket in the menu. Click the card of the task.

  2. Scroll down to Comments. Click the green Raise a Query button.

    Close-up: the Raise a Query button

    The full screen. The red box shows the Raise a Query button.

  3. A writing box opens. Click it and type your question.

    Close-up: the writing box with a question

    The full screen. The red box shows the writing box.

  4. Do you want a special person to get a message? Type @ in the box. A list of names appears. Click the name.

    Close-up: the list of names after typing @

    The full screen. The red box shows a name in the list.

  5. Click Send.

    Close-up: the Send button

    The full screen. The red box shows the Send button.

  6. Your question appears in the comments with a Query label.

    Your question in the comments with the Query label

See the answer

  • You get a message in Notifications when someone answers.
  • Open the task again and look at Comments.
  • When the question is answered, its label changes from Query to Resolved. The answer has a Response label.

Add a file to your question

Click the paper clip next to Send to add a file, like a picture. Files can be up to 30 MB.